Last updated: 05/09/24
At SynthCity.Store, customer satisfaction is our top priority. We offer a 5-day refund policy on our digital products to ensure you have time to assess your purchase and address any concerns. Please read the following policy carefully.
1. Eligibility for Refunds
You are eligible for a refund within 5 days of purchase under the following conditions:
1.1 Product Not Downloaded
- If the download link provided in your purchase confirmation has not been accessed or used, you are eligible for a full refund within 5 days of the purchase date.
1.2 Defective Products
- If you encounter a technical issue with the product (e.g., corrupt files or incompatibility), and you contact us within 5 days of purchase, we will provide a replacement product or issue a full refund, depending on the nature of the problem.
1.3 Wrong Product Delivered
- If you accidentally receive the wrong product or a product you did not purchase, please reach out to us within 5 days, and we will either provide the correct product or issue a refund.
2. Non-Eligible Refunds
Refunds are not applicable in the following scenarios:
- The digital product has been downloaded or accessed.
- Requests made after the 5-day window from the date of purchase.
- Change of mind or dissatisfaction with the content, unless the product is proven to be defective or not as described.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact us at synthcity.be@gmail.com with the following details:
- Order number
- Proof of purchase
- Reason for requesting a refund (e.g., product issue or not downloaded)
- Our customer support team will review your request and respond within 3 business days.
- If approved, your refund will be processed within 5 business days and will be issued to the original payment method. Please allow additional time for the refund to appear in your account depending on your bank or payment provider.
4. Refund Process
- Once your refund request is approved, we will notify you via email.
- Refunds will be processed within 5 business days of approval.
- If the refund takes longer than expected to reflect in your account, please contact your bank or credit card provider for assistance.
5. Contact Us
If you have any questions or need assistance with the refund process, please reach out to our customer support team:
Email: synthcity.be@gmail.com
Address: Satkhamar, Jalpaiguri, West Bengal -735133
Phone: +91 8159952325
We are dedicated to resolving any issues and ensuring your experience with SynthCity.Store is positive.