Last updated: 30/08/2024
At SynthCity.Store, we strive to ensure that our customers receive their digital products promptly and efficiently. Please read our Shipping and Delivery Policy to understand how we handle the delivery of our digital goods.
1. Digital Product Delivery
1.1 Instant Delivery
- Download Link: Once your purchase is completed, you will receive a download link for your digital product via the email address provided during checkout. This link will also be available on the order confirmation page.
- Email Delivery: The download link will be sent to your email within a few minutes after the purchase is completed. Please ensure that your email address is accurate and check your spam or junk folder if you do not see the email in your inbox.
1.2 Delivery Issues
- Failed Delivery: If you do not receive your download link within 60 minutes/hours of purchase, please contact us immediately at support@synthcity.store. We will verify the purchase and resend the download link.
- Corrupt Files: If you encounter issues with the downloaded files, such as corruption or incomplete downloads, please contact our support team for assistance.
2. International Delivery
- Global Access: SynthCity.Store delivers digital products globally. There are no geographical restrictions on our digital downloads, so you can access our products from anywhere in the world.
- Time Zones: Delivery times may vary slightly due to differences in time zones, but generally, all products are delivered within minutes of purchase.
3. Shipping for Physical Goods (if applicable)
3.1 Physical Product Shipping
If your order includes a physical product (e.g., merchandise, USB drives with pre-loaded content), the following shipping policy applies:
- Processing Time: Orders for physical products are processed within 3 business days.
- Shipping Costs: Shipping costs are calculated at checkout based on the destination and selected shipping method.
- Delivery Time: Estimated delivery times vary depending on the shipping method and destination, typically ranging from [Y] to [Z] business days.
- Tracking: You will receive a tracking number once your order has been shipped.
3.2 Customs and Duties
- International Orders: For international orders, customs duties, taxes, and any additional charges are the responsibility of the customer. Please check with your local customs office for more information on these charges.
4. Support and Assistance
If you encounter any issues with your order or delivery, please reach out to our customer support team for prompt assistance:
Email: synthcity.be@gmail.com
Address: Satkhamar, Jalpaiguri, West Bengal -735133
Phone: +91 8159952325
We are committed to ensuring a smooth and satisfying experience with SynthCity.Store.