Last updated: 30/08/2024
At SynthCity.Store, we are committed to providing high-quality digital products to our customers. However, due to the nature of digital products, our policies on cancellations and returns are specific to ensure clarity and fairness for both parties.
1. Cancellation Policy
1.1 Order Cancellation
- Before Download: You may cancel your order for a digital product if the download has not yet been initiated. To request a cancellation, please contact us immediately at [insert email] with your order details. If the download link has not been accessed, we will process the cancellation and issue a full refund.
- After Download: Once the download link has been accessed, we are unable to cancel the order or offer a refund. All sales are final after the product has been downloaded.
1.2 Subscription Cancellations
If you have subscribed to a service or membership through SynthCity.Store, you may cancel your subscription at any time. The cancellation will take effect at the end of your current billing cycle. No partial refunds will be provided for cancellations made mid-cycle.
2. Return and Refund Policy
2.1 Digital Products
- No Returns on Digital Products: Due to the immediate access to digital content and the nature of downloadable products, we do not accept returns or offer refunds once the product has been downloaded or accessed.
2.2 Exceptional Circumstances
- Defective Products: If you receive a digital product that is defective or corrupted, please contact us within [X] days of purchase at [insert email]. We will investigate the issue and, if verified, provide you with a replacement or offer a full refund.
- Incorrect Product: If you accidentally receive a different product from what you ordered, please reach out to us within [X] days. We will correct the error by providing the correct product or issuing a refund.
2.3 Refund Process
If a refund is approved, it will be processed within [Y] business days and will be credited to the original method of payment. Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card provider.
3. Contact Us
If you have any questions or need assistance with a cancellation or return, please contact our customer support team:
Email: synthcity.be@gmail.com
Address: Satkhamar, Jalpaiguri, West Bengal -735133
Phone: +91 8159952325
We are here to help and will do our best to resolve any issues to your satisfaction.